Bruks Siwertell Uses AR to Advance Customer Service 

Bruks Siwertell introduced the use of augmented reality (AR) glasses into its planned service agreements for Siwertell road-mobile ship unloaders. 

The AR glasses allow operators to remotely connect with expert service support, enabling surveyors to have a direct visual link to equipment. The use of AR glasses can also allow more complex maintenance tasks to be undertaken in-house and the operational performance of equipment be evaluated and discussed in real-time.

“This latest advance is part of Bruks Siwertell’s ongoing commitment to improving customer service, and minimizing environmental impact through the use of digital technology,” said Jörgen Ojeda, sales director, mobile unloaders, Bruks Siwertell.

“If both parties can see exactly the same in real-time, issues can be resolved much faster and equipment downtime minimized. The number and cost of engineer call-outs can also be reduced,” added Ojeda. “This delivers an additional environmental benefit from minimizing travel and ensures that parts are not replaced unnecessarily.”

Specialist service agreements provide regular mechanical, hydraulic and electrical inspections; ongoing operator and maintenance training, based on in-house, expert knowledge; fixed-cost agreement for the required number of planned visits; and a spare parts discount.

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